Support
For any support-related questions or issues, you can reach out to our support team via email at support@emperiavr.com. We are here to assist you with any queries or problems you might encounter.
Getting Started
When you sign up for Emperia Creator Tools, you will receive a welcome email containing handy information to help you get started. This email will also provide the support contact email, support@emperiavr.com, for any inquiries you may have.
Accessing Support from the Dashboard
To make it even easier to get help, we included a "Contact Us" button within the dashboard.
- Go to top menu bar → click Resources
- Scroll down → click Contact Us
This button will allow you to send your support request directly to us via email.
Video Tutorials
Within the dashboard, you will find links to video tutorials to help you navigate and utilize the platform effectively.
The AR model allows you to visualize 3D models within the experience.
To create a new AR model, follow these steps:
- Right-click in the Content Browser.
- Go to Miscellaneous → Data Asset.
- Search for "ARModel" and select the corresponding type.
- Click "Create" to generate the asset.
- The AR Data Asset contains all necessary configurations for the AR Viewer.
Key | Description |
MeshURL | The URL or references for the 3D Mesh to display in the AR model. |
iFrame Model
The iFrame model allows you to embed websites or iframes within the experience.
To create a new iFrame model, follow these steps:
- Right-click in the Content Browser.
- Navigate to Miscellaneous → Data Asset.
- Search for "iFrame" and select the appropriate type.
- Click "Create" to generate the asset.
- The iFrame Data Asset contains all necessary configurations for the iFrame Viewer.
Key | Description |
URL | The URL or references for the web page to display in the iFrame model. |
Media Model
The Media model allows you to embed videos and images within the experience.
To create a new Media model, follow these steps:
- Right-click in the Content Browser.
- Navigate to Miscellaneous → Data Asset.
- Search for "Media" and select the appropriate type.
- Click "Create" to generate the asset.
- The Media Data Asset contains all necessary configurations for the Media Viewer.
Key | Description |
URLs | The URL or references for the Videos, Images to display in the Media model. |
Automated Action Model Creation Process
To streamline the process of creating action models, assets, and attaching them to interactables, we now support direct editing within the Details Panel of interactables placed in the scene.
Using the Action Type dropdown, you can specify the type of interactable action. Once selected, the relevant properties will appear below the dropdown for configuration. This automatically creates and attaches the corresponding action models and action type assets to the interactable, significantly reducing the number of steps required.
If you forget to save your action models or action type assets, you can simply clear the action models array on the interactable and make a slight modification to any Action Type property. This will automatically regenerate the entire asset.
Help & Support
If you have questions, suggestions, or feature requests, please join the Official Emperia Discord channel!
You can find support here through private support tickets or general conversation. You will also have the opportunity to showcase your work and chat with like-minded individuals across industries using Creator Tools, Unreal Engine, those creating immersive experiences, and more!
If you prefer, you can also reach out to us via email.